From script to agile: work in call centers and the software development industry in Brazil
Por Henrique Amorim e Guilherme Guilherme | Call centers emerged from precarization, rooted in Taylor-Fordist principles. In contrast, software development seemed to embody autonomy and creativity, representing the ‘high-end’ of ICT-related work. Through empirical research and worker interviews in Brazil and France, we analyzed management and control mechanisms in both sectors